Privacy & Cookie Policy

Who we are

SHUUM Agency is an independent digital studio (websites, branding, ads) working online worldwide. The person responsible for personal data protection is co-founder Sergey, hi@shuum.agency — direct any data questions there.

Data we collect

Contact form data: your name, contact (Telegram, WhatsApp, email or phone) and the project description you provide.

Technical submission data: the page URL the form was sent from and the time of submission.

Ad click identifier (gclid) — only if you arrived via a Google ad and allowed ad measurement; it is attached to your enquiry so we know which ad brought it.

Analytics data — with your cookie consent, or for visitors from the US and Canada (except Quebec) until you opt out: anonymised visit statistics, events and interactions (see the cookies section).

Why we use it

To reply to your enquiry and discuss the project.

To understand how the site is used and improve it.

To measure ad performance if you arrived via an ad and allowed analytics cookies (in the US and Canada, except Quebec, unless you opted out).

We do not sell your data to third parties and do not share it for advertising on other sites without your consent or, in the US and Canada, against your opt-out. We honour the browser Global Privacy Control signal as an opt-out.

Cookies & analytics

The core site works without advertising cookies. For visitors from the EU and most countries, analytics and advertising scripts load only after you click “Accept” in the cookie banner. For visitors from the US and Canada (except Quebec), Google analytics (GA4 and Google Ads measurement) runs by default under an opt-out model; you can switch it off with “Only necessary” in the banner or “Cookie settings” in the footer, and that choice applies to all future visits. Microsoft Clarity (session replays and heatmaps; anything you type into the form is masked) runs by default under the same opt-out model in the US and Canada (except Quebec), and only after “Accept” elsewhere. Meta Pixel and TikTok Pixel load in any country only after “Accept”.

We may use: Google Analytics 4, Microsoft Clarity, Meta Pixel and TikTok Pixel — for statistics and ad measurement.

Who we share data with

Resend — delivers the enquiry email to our inbox.

Telegram — notifies our team of a new enquiry.

Google — analytics and ad measurement. Microsoft — Clarity session replays and heatmaps: in the US and Canada, except Quebec, until you opt out; elsewhere, after consent. Meta and TikTok — only after consent.

Cloudflare — site hosting and protection. Each service processes data under its own privacy policy.

How long we keep it

We keep enquiry data for as long as needed to communicate about your request. You can ask us to delete it at any time.

Your rights

You can request access to your data, its correction or deletion, and withdraw cookie consent. EU residents (GDPR) and California residents (CCPA) have extended rights. Requests: hi@shuum.agency.

Managing consent

In the EU and most countries, analytics and ads load only after your consent; in the US and Canada (except Quebec), Google analytics is on by default until you opt out. You can change or withdraw your choice at any time using the “Cookie settings” button in the site footer. Withdrawing is as easy as giving consent.

Contact

Privacy questions: hi@shuum.agency.